Customer Service Center

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Frequently Ask Questions

1. Where can I check the status of my order?
Order status can be obtain in real time on our order status page.
2. Can I order online and pick up locally?
For security purposes we do not allow "will call" or local pick up.
3. How fast do you guys ship?
Usually same day or the next business day depending on cut off time to our shipping carrier. Any other delays in shipping we will notify you.
4. What method of shipping do you guys use?
Depending on weight and order we usually use USPS Parcel Post, USPS First Class, Priority or UPS Ground for Free Shipping methods. We also offer faster shipping methods like overnight and 2nd day during final checkout.
5. Do I get a tracking number with my order?
Yes. Once the order has be processed you will receive an email shipment confirmation or you can find it at our order status page.

Order & Shipping Policy

1. Order may not be cancelled or changed once submitted. Mistakes on ship to address may be changed if order has not be printed or shipped. You can view your order real time status online at our order status page.
2. If you refused the order during delivery no refunds will be issued.
3. Orders that are returned back to us due to wrong or incomplete address are subject to additional shipping charges before a second shipment is issued.
4. Customer assumes all risk of liability with respect to the purchase of the product(s) offered at igonemobile.com.